HOME COUNTIES WASTE FAQs
Look no further, we have all of our FAQ’s listed here, in case you have any issues or concerns
How quickly can you remove my waste?
We offer a same-day or next-day service to most areas.of the country. We’ll usually be able to collect your waste on the very same day, including weekends.
How do I get a quote and book in?
Simply take a photo or a video of what you need clearing, send it via WhatsApp to 07347 263174 and we will get back to you within the hour. Or if your happier please just give our friendly team a call!
Do I need to be in when you collect my waste?
If your waste is located outside the property or we are able to gain access to the waste to remove it safely then no!
We will collect your rubbish from inside, upstairs, outside – most locations, as long as it is safe to access. If you’re not going to be in you may want to move it outside or somewhere we can access it.
Will my waste be handled responsibly?
Once we collect your waste we will transfer it to a local commercial Waste Transfer Station. All of these local Waste Transfer Stations conform to the highest environmental and health and safety standards. From here the waste will be sorted and in most cases recycled.
Do you collect wheelie bins missed by the council or too full to wait for the fortnightly collections?
If you’ve forgotten to put your bins out before collection, there’s a bin strike going on or for whatever reason you’ve got a full bin, we can help you out. Simply order a collection and we’ll be round as soon as possible to collect the waste.
How do I know you are on your way?
We will arrange a time slot with you when you book but will also send a SMS with an expected time of arrival.
Do I have to have a trade waste contract with you?
You do not need a trade waste contract to use us. We can help empty your bins in an emergency or assist with any other waste management needs. We can also help with your regular collections which could involve a trade waste contract.
Can you collect waste from any business?
We can normally offer a waste collection service to any type of business. If you have specialist requirements, please speak to us first.
Do my old appliances have to be outside when you collect them?
Your appliances can be collected from either inside or outside your property. Opting for outside collection means you don’t need to be present when we arrive, as long as our waste operatives can access the items.
